Hazel Court

"I cut my hedge on Sunday 12th July but couldn't get an appointment at the tip until Monday 13th at 17.00 so I booked it. I live in Bishopthorpe, the traffic is so unpredictable at work leaving time so I set off at 16.15, my journey was good so l arrived at the Hazel Court at 16.35. There was no one in front of me, I drove straight in, up the hill to the hut only 3 other cars in the tip, no one behind me. A member of staff took my registration and said your early! I said yes l had a great ride in, he said sorry your going to have to leave site and come back, I thought he was kidding but no he wasn't. He informed me that he could only allow me to be 15 minutes early, I pointed out that there was only 3 cars on site and no one behind me but his response was sorry l don't make the rules! I went round the loop and out, l parked in Liddle for 8 minutes and then drove back in, still no cars in front of me and now only 1 car in the tip. So this time I'm allowed in because I'm within my 15 minutes early rule, I asked him how late I could be before l would be turned away and he said any later than 10 minutes past my appointment and I would have to leave site take my rubbish home and book again. Is it just me or is this ridiculous! If anyone from the council is reading this and cares at all l would love you to contact me and explain this more than my jobs worth attitude and why l was turned away when the tip was virtually empty. All my dates and times are included so you have my details on your website thank you. Oh my experience while at the tip was excellent no problems at all while unloading."

"I booked an appointment online and even so, the site was very busy today. Nevertheless, the staff were very polite and patient. John in particular was very helpful, sourcing a trolley so that I could pile the cardboard for one trip to the designated skip, rather than multiple trips. Above and beyond the service expected and made my day so much better. Thank you."

"Brilliant. Only one other car parked up when I arrived (4.30pm on a weekday) - so much quieter than before the new booking system I thought it was the wrong entrance! It was my first time here alone and the staff were so so friendly and helpful with what went in which skip. The booking system has really helped the efficiency of this place."

"You now need to book a slot which I only found out about by word of mouth. I have permits to use the company van which I had to apply for, so they had my information a generic email would have sufficed. When I arrived at my due slot time I had to queue for 10 mins then when it was my turn I could not park next to the skip I needed (5) I was placed at the opposite end (10). I then had to carry a 30Kg oven all the way down to skip 5 spaces 4,5 & 6 were empty (no vehicles in them) I asked for help on several occasions and I was told that due to health and safety they could not help. Well done York Council another poorly executed. bodge to another problem."

"Staff are very good. The queues are insane. I looked on the website and it said 11am quite time on a week day. When I arrived I joined the line of cars to get in about a hundred yards away from the entrance. I don't know how the local businesses put up with that as you can't access them because of the queues of cars."